General terms of sale and cancellation

1. Purpose

These terms apply to the private chauffeur services (VTC) and wine tours offered by VIP Bourgogne Wine Tours, trading name of Première Classe Bourgogne, SAS with a share capital of €2,000, Dijon RCS 832 931 489, registered in the VTC operators’ register under number EVTC021180010, 71 rue du Faubourg Saint Nicolas, 21200 Beaune, France.

2. Booking

A booking request is made through the website form, by email or by WhatsApp. It is confirmed only after a reply from VIP Bourgogne Wine Tours. The customer provides the pick-up place and time, the number of passengers and their contact details.

3. Prices

Prices are those displayed on the website for each tour, in euros, including all taxes (VAT). Children under 12 travel free on wine tours, according to the terms of each tour. Departure from Dijon carries a 150 € surcharge. Drinks outside the tastings are not included. Transfers and chauffeur on demand are charged by quote, also including VAT.

4. Deposit and payment

A deposit of 30% of the price of the service is requested to confirm the booking. The balance is paid according to the terms set out in the quote or the booking confirmation.

5. Cancellation by the customer and refund

The customer may cancel their booking by notifying VIP Bourgogne Wine Tours by email or WhatsApp. Cancellation entitles the customer to a refund of the amounts paid, deposit included, unless it takes place less than 4 days before the date of the service: in that case, the amounts paid are not refunded.

6. Cancellation by VIP Bourgogne Wine Tours

If VIP Bourgogne Wine Tours cannot provide the service (breakdown, weather conditions, force majeure), the amounts paid are refunded in full.

7. Delays, luggage and passengers

The customer must be ready at the agreed time and place. If the customer is late, the chauffeur waits free of charge for up to 30 minutes; beyond that, waiting time is charged at €85 per hour including VAT. If the delay prevents all or part of the service from being provided, no refund is due. If VIP Bourgogne Wine Tours is late, the chauffeur informs the customer as soon as possible. Wine tours accommodate a maximum of 8 people; beyond that, a quote is prepared.

8. Withdrawal

Leisure activities provided on a specific date are excluded from the statutory right of withdrawal (article L221-28 of the French Consumer Code). VIP Bourgogne Wine Tours nevertheless grants the customer the right to cancel with a refund, under the conditions of article 5.

9. Complaints, disputes and mediation

For any complaint, the customer can write to premiereclassebourgogne@gmail.com. In the event of a dispute or disagreement in the application of this contract, the consumer sends a registered letter with acknowledgement of receipt to VIP Bourgogne Wine Tours (Première Classe Bourgogne), 71 rue du Faubourg Saint Nicolas, 21200 Beaune, France. The company has two months to take the request into account. After that period, the consumer may refer the matter free of charge to the consumer mediator, in accordance with articles L611-1 et seq. of the French Consumer Code:

BÂTIRMÉDIATION CONSO
contact@batirmediation-conso.fr
Tel: +33 7 68 46 59 09
Mail: 22 corniche du soleil, 83430 Saint-Mandrier, France
www.batirmediation-conso.fr

10. Applicable law

These terms are governed by French law. In the event of a dispute, jurisdiction lies with the Tribunal judiciaire or the competent bodies, under the applicable French laws.

Last updated: October 2026.